Recursos

Getting Started

What is Bcengi?

Bcengi is a pay-as-you-go eSIM service that provides global coverage in 200+ countries, allowing travelers to pay only for the data they use.

How do I purchase Bcengi?

You can purchase Bcengi by visiting our portal online and following the steps to register and select your plan.

Is there a Bcengi app for my mobile device?

No, there is no app for Bcengi. You manage your account and data usage through our online portal.

How quickly can I activate my Bcengi eSIM?

Once you scan your eSIM QR code in our portal, activation takes usually 5-10 seconds. In some cases, depending on where you are activating and your internet speed, can take up to a minute.

Do I need an internet connection to set up Bcengi?

Yes, an initial internet connection is required to access the portal and activate the eSIM. Use Wifi or another mobile network during setup.

Is there a charge for activating my Bcengi eSIM?

There is no charge for activating your Bcengi eSIM. You only pay for data usage.

eSIM Education

What is an eSIM?

An eSIM is an embedded SIM card that is built into a device, allowing users to activate a cellular plan without a physical SIM card via QR code.

What devices support eSIMs?

Most modern smartphones, tablets, and wearables support eSIMs. Check your esim device compatibility here https://www.bcengi.com/travelpass/esim-compatibility

How does an eSIM work?

An eSIM connects a device to a cellular network by remotely downloading a profile from a carrier, eliminating the need for a physical SIM card.

What are the advantages of using an eSIM?

eSIMs offer flexibility, allowing multiple profiles on one device, seamless switching between carriers, and eliminating the need to swap SIM cards when traveling.

What is the difference between an eSIM and a regular SIM?

An eSIM is embedded and can store multiple profiles, while a regular SIM is a removable card limited to one carrier profile at a time.

Educación sobre eSIM

Do I need to reinstall Bcengi eSIM for each country I visit?

No, Bcengi eSIM works in over 200 countries without the need for reinstalling when crossing borders.

How does Bcengi's pay-as-you-go model work?

With Bcengi, you are charged per GB of data consumed at country-specific rates, so you only pay for what you use.

Can I use Bcengi on multiple devices?

Each eSIM is linked to a single device, but you can purchase additional eSIMs for other devices.

Is Bcengi suitable for short trips?

Yes, the pay-as-you-go model with no data expiry makes it ideal for short trips, as you only pay for what you use.

What devices are compatible with Bcengi eSIM?

Bcengi is compatible with most eSIM-enabled devices. Check your device esim compatibility here https://www.bcengi.com/travelpass/esim-compatibility

Will Bcengi work in all countries?

Bcengi offers coverage in over 200 countries, providing extensive global reach. You can review all the counties and their prices here https://www.bcengi.com/travelpass/pricing

Can I continue using my phone number with Bcengi?

Bcengi is a data-only service, so your existing phone number will remain functional if set up correctly with your carrier, on another eSIM.

Is Bcengi more affordable than traditional roaming?

Yes, with our competitive per-GB pricing, Bcengi offers more cost-effective data usage compared to traditional roaming.

Does Bcengi support 5G networks?

Yes. 5G support depends on the region and network availability.

Does Bcengi offer unlimited data plans?

No, Bcengi operates on a pay-as-you-go model where you pay for the data you use.

How does Bcengi handle country-specific pricing?

Prices vary per country based on local carrier agreements, and you are charged according to the rates in each location, as listed on our website at https://www.bcengi.com/travelpass/pricing

Is Bcengi eco-friendly compared to physical SIM cards?

Yes, using eSIM technology like Bcengi reduces physical waste and supports sustainability.

Does Bcengi provide voice and SMS services?

Currently, Bcengi is a data-only service and does not support voice or SMS services.

Facturación y gestión de costos

Does Bcengi data balance expire?

No, your data balance with Bcengi does not expire. Use it until it's fully consumed.

How do I monitor my data usage with Bcengi?

You can monitor your data usage via our online portal, which provides 1-hour delayed tracking of your consumption.

Do I need to top up my Bcengi account manually?

Your account is setup to refill the balance automatically. You can always top up manually, anytime through our online portal as well.

How often is the data usage updated in Bcengi portal?

Data usage is updated every hour on Bcengi portal.

How is data usage calculated with Bcengi?

Data usage is measured in gigabytes (GB) and charges are applied based on your consumption in each country.

What is the refund policy for unused Bcengi data?

Bcengi's policy is that there is no refund for unused data, which remains available until fully consumed.

Gestión de usuarios y políticas

What should I do if my Bcengi connection is not working in a country?

First, confirm that your destination is supported on our coverage list: bcengi.com/travelpass/pricing Then check the following on your device: - Data Roaming is enabled - eSIM is turned on - Airplane Mode is off If your balance is low because auto-refill was turned off or your payment method failed, your eSIM may not connect. You can fix this anytime in our portal by updating your payment method, re-enabling auto-refill, or adding a manual top-up. If the issue continues, chat with us directly in the portal or email support@bcengi.com for assistance.

How do I get support for Bcengi?

Support is available through chat in our portal and via email at support@bcengi.com

What should I do if I encounter an error during Bcengi activation?

Try scanning the QR code again and make sure you have internet when you are activating. If the problem persists, contact customer support for help via chat in our portal or email us at support@bcengi.com

Can Bcengi support be contacted internationally?

Yes, our support team is accessible worldwide through chat on our portal and via support@bcengi.com email.