Effective Date: 3/28/2025
Dejitech, Inc. dba Bcengi

Bcengi is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information across our eSIM services and related platforms.

1. Information We Collect

Information You Provide
We collect data you provide directly, including:

• Company name, business contact information, and billing details
• Account setup details including user/admin emails
• Payment information (handled securely via third-party processors)
• eSIM identifiers such as EID and the selected country of activation

eSIM Usage Data
We collect the following data to deliver and maintain your eSIM service:

• Data consumption per country
• Activation and top-up timestamps
• Plan usage and balance history

2. How We Use Your Data

We use your data to:

• Activate and manage eSIM services
• Process payments and track account balances
• Offer customer support and troubleshoot technical issues
• Manage business and reseller accounts
• Send service updates or marketing emails (only if you’ve opted in)

3. Legal Basis for Processing

Our data processing is based on:

• Contractual necessity (to deliver our service)
• Your consent (especially for optional features like marketing)
• Legal obligations (such as fraud prevention)
• Legitimate interests (such as service improvement)

4. How We Share Your Data

We do not sell your data.

We may share it with:

• Telecom operators for eSIM provisioning
• Payment processors for secure transactions
• Cloud and support services operating under confidentiality agreements
• Authorities, only when legally required

5. Third-Party Services

We use services like Stripe (payments) and Zendesk (support). These providers only access data necessary to perform their function and follow strict confidentiality agreements.

6. Cookies and Tracking

We do not use advertising or behavioral tracking cookies.

Essential cookies may be used for:

• Login sessions
• Account authentication
• Basic referral tracking

7. Mobile App Permissions

If you use our mobile app, it may request permissions such as:

• Camera access (for QR scanning)

We do not store or collect sensitive data without your explicit permission.

8. Data Transfers and Storage

Your data may be stored or processed in the United States, the European Union, or other regions. We use legal safeguards for international transfers, such as Standard Contractual Clauses.

9. Data Retention

We retain data only as long as necessary to:

• Provide our service
• Comply with tax and legal obligations
• Maintain fraud prevention and audit logs

Anonymized usage data may be retained indefinitely for analytics.

10. Security

We protect your data using:

• Industry-standard encryption
• Limited access controls
• Secure infrastructure and monitoring

While no system is 100% secure, we take appropriate steps to safeguard your information.

11. Data Breach Notification

If a data breach occurs:

• We will notify affected users promptly
• We will inform regulators as required
• We will provide full details and mitigation steps

12. Your Rights

Depending on where you live, your rights may include:

• Accessing your data
• Correcting or deleting your data
• Objecting to or restricting processing
• Withdrawing consent at any time
• Requesting a copy of your data
• Filing a complaint with a regulatory authority

To submit a request, contact us at: privacy@bcengi.com

13. Children’s Privacy

Our services are intended for users aged 16 and up. We do not knowingly collect data from children under 16. If we learn that we have, we will delete it.

14. Automated Decision-Making

We do not use your data for automated decisions that affect access or rights.

15. Changes to This Policy

We may update this policy. If significant changes are made, we will notify you via our website or email. Continued use of our services means you accept the updated policy.

16. Contact Us

If you have questions or concerns, reach out to us: privacy@bcengi.com

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