Resources

General

Why should our company opt for a digital SIM solution?

A digital SIM provides seamless global connectivity, cost savings on international roaming, and simplifies connectivity management. It offers employees reliable data while traveling and negates the need to purchase SIMs in different countries.

How does this solution help in saving roaming costs?

By using a digital SIM, businesses can save up to 80% on international roaming costs. It offers local-like pricing for data across countries and eliminates the hassle and high costs of traditional roaming.

Can eSIM plans be used globally?

Yes, eSIM plans are designed for global use, providing coverage in over 200 countries. This ensures seamless connectivity for employees traveling internationally without the need to switch SIM cards.

How secure is the data transmitted through eSIM?

The platform ensures high-level security through encrypted data transmission and compliance with international standards, safeguarding all corporate and personal data utilized over the network.

Does the eSIM solution provide any emergency connectivity features?

Yes, the eSIM ensures that employees remain connected even in emergency situations abroad, offering consistent coverage and reliable data across various networks worldwide.

How does the system handle communication during network outages?

In the event of network outages, eSIMs enable users to switch to alternative networks quickly, ensuring minimal disruption and continuous communication.

Does the eSIM provide connectivity in remote areas?

eSIMs are integrated with multiple global carriers to optimize connectivity even in remote locations, ensuring smooth data access wherever employees travel.

Is user management cloud-based?

Yes, user management and policy settings are handled through a cloud-based platform, providing easy access and modification from anywhere with internet access.

What reliability can we expect from the eSIM service?

The service is highly reliable, ensuring uninterrupted connectivity as it partners with multiple carriers worldwide, preparing for network adaptability and seamless data access.

Getting Started

How can my company get started with providing eSIMs to employees?

Your company can easily start by signing up with our platform. There's no need for contracts or delays, and you can manage connectivity with full self-service. Simply sign up, add users by entering their email, and distribute eSIMs instantly through our platform.

How do employees activate their eSIMs?

Employees can activate their eSIMs through their device settings. After the eSIM has been assigned to them via the platform, they can follow on-screen instructions to complete the activation process on their supported devices.

Is there a trial period available for new companies?

Yes, companies can start with a trial period to explore the platform’s features and understand how it benefits their operations, allowing for informed decision-making before committing to full deployment.

How do we setup the eSIM service without direct contact?

Setup is completely digital and contactless. The process involves online registration and deployment, eliminating the need for physical contact or manual SIM card handling.

What features does the dashboard provide for user management?

The dashboard offers a comprehensive view of user activity, data usage, and policy settings, allowing for intuitive management and quick adjustments as needed.

How does the solution scale with our growing business?

The eSIM platform is designed to accommodate growth, easily scaling from a small team to large corporate deployments, ensuring consistent service regardless of user base size.

eSIM Education

What is an eSIM and how does it work?

An eSIM is a digital SIM card that allows you to activate a cellular plan without having to use a physical SIM card. It works by being embedded into devices like smartphones, tablets, or wearables, enabling you to connect to different carriers through software settings.

Which devices are compatible with eSIM?

eSIM is typically compatible with most modern smartphones, tablets, and wearables that support eSIM technology. This includes recent models from major manufacturers like Apple, Samsung, and Google.

Is the eSIM platform environmentally sustainable?

Using digital eSIMs minimizes the need for physical SIM plastic, reducing waste associated with traditional SIM usage. The entire system supports sustainable practices by leveraging digital systems.

How does an eSIM compare to a traditional SIM card?

Unlike traditional SIM cards requiring physical slots, eSIMs are embedded and can be reprogrammed over-the-air. They provide flexibility, ease of swapping between carriers, and reduce logistical constraints.

Billing and Cost Management

How can I monitor data usage and manage costs?

You can monitor real-time data usage and manage costs through a centralized dashboard. The platform provides detailed insights by employee or policy, ensuring full visibility into your company’s international data spend.

How does the billing process work?

Billing is automated and seamless with auto-refill as data is consumed. This ensures there’s no run-out, and eliminates manual invoicing, expense reports, or approvals. All transactions are auto-tracked in real-time.

What are the subscription options available for our company?

Our platform operates on a pay-as-you-go basis. You only pay for the data that’s used, ensuring no wastage or breakage from prepaid bundles.

How is data replenishment handled?

Data replenishment is automated. As data usage reaches a threshold, the system automatically tops up your account, ensuring continuous connectivity without manual intervention.

How transparent is the billing process?

The billing process is completely transparent, providing real-time expenditure tracking and comprehensive, downloadable reports for analysis, ensuring you stay informed at every step.

Can I access historical billing and usage data?

Absolutely. The platform maintains a full transaction history, which is downloadable, ensuring that you have access to all data for audits or internal review purposes.

How do we maintain predictable connectivity costs?

Through detailed data usage tracking and set policies, costs can be forecasted and kept within budget, avoiding unexpected charges and maintaining financial predictability.

Can I view real-time insights into employee data usage?

Yes, the platform provides real-time insights into data usage, allowing you to monitor and adjust policies dynamically, enhancing usage management and cost efficiency.

Are monthly usage and billing reports available?

Monthly reports are readily available and can be downloaded for thorough review or submission to finance teams for audits and planning.

Does the system use cost-effective routing?

The eSIM system uses lowest-cost routing technologies to choose optimum carrier networks for data transfer, optimizing expenses and sustaining minimally priced connectivity.

User and Policy Management

Can we set specific usage policies for our employees?

Yes, you can create detailed policies to define allowed countries, set data limits, and assign these policies per user or group. This flexible management helps you maintain control over how data is used while offering convenience.

Can I modify a user's eSIM policy after it's been deployed?

Certainly. You can update user policies as needed, adjusting data limits or geographic restrictions through the platform’s dashboard. This flexibility allows for dynamic management tailored to changing needs.

How easy is it to add or remove users from the eSIM service?

Adding or removing users is straightforward through the platform’s self-service interface. You can swiftly manage user profiles, ensuring efficient onboarding and offboarding without the need for an IT specialist.

How flexible is the policy configuration for different user roles?

Policy configuration is highly flexible, allowing you to tailor data usage limits, geographic restrictions, and other parameters for different user roles to match your company’s specific needs.

Are there options for unrestricted data access?

Yes, you can choose to enable Global Unrestricted access for users who require constant connectivity without geographic or data limits, perfect for high-travel employees.

Are there data limit alert options for users?

Yes, alerts can be set for users approaching their data limits, ensuring they have prior notice to avoid any disruptions in service or unexpected charges.

How can we ensure data usage compliance with company policies?

Administrators can enforce data usage policies through the platform, setting limits or providing unrestricted access according to role-specific needs and ensuring everyone adheres to company standards.

Are usage policies automatically enforced?

Yes, once set, the policies are automatically enforced by the system, ensuring compliance without manual intervention from IT teams.

Can individual employee travel profiles be customized?

Absolutely, travel profiles can be customized per employee, allowing for tailored data plans and policy settings that suit specific travel needs and patterns.

Can multiple users be managed simultaneously?

Yes, the platform supports bulk user management, allowing for the efficient handling of user profiles and policy adjustments at scale.