eSIM Payment Declined? How to Fix It

Payment Declined — How to Fix It

If your card was declined when trying to add funds or during an auto-refill, here are the most common causes and solutions.

Common Causes

Card expired: Check your card's expiration date. If it has expired or been replaced, update it in your portal.
Insufficient funds: Make sure your card has enough available balance.
Bank fraud protection: Some banks flag international or unfamiliar charges. Contact your bank to approve the charge.
Card cancelled or replaced: If your bank sent a replacement card, the old one no longer works.
3D Secure / verification: Some cards require additional authentication. Make sure pop-ups are not blocked in your browser.

How to Fix It

Log in at travel.bcengi.com
Go to Settings → Payment Methods
Update your existing card or add a new payment method
Try adding funds again with the new card

If Auto-Refill Failed

When auto-refill fails, your balance may reach $0 and your eSIM stops working. To fix:

Update your payment method in the portal
Click Add Funds to manually top up immediately
Your eSIM will reconnect within a few minutes of adding balance
Make sure Auto-Refill is still enabled for future top-ups

Accepted Payment Methods

Visa, Mastercard, American Express
Debit and credit cards
All payments processed securely by Stripe

Still Having Issues?

If your card is valid but payments keep failing, contact support@bcengi.com. The team can check your account for any blocks and help resolve the issue.

Bcengi TravelPass is a pay-as-you-go eSIM — you only pay for data you use, with no bundles, no expiry, and no contracts. One eSIM works in 200+ countries.