Personal Travel
Personal Travel
Resources: FAQ
Bcengi is a pay-as-you-go eSIM service that provides global coverage in 200+ countries, allowing travelers to pay only for the data they use.
You can read an overview of user feedback, common questions, and how the service works on our Bcengi Reviews page.
If you prefer to just read third-party reviews, they’re available on Trustpilot at https://www.trustpilot.com/review/bcengi.com
You can purchase Bcengi by visiting our portal online at https://travel.bcengi.com and following the steps to register and select your desired balance.
There is no charge for activating your Bcengi eSIM. You only pay for data usage.
Activation takes usually 5-10 seconds. In some cases, depending on where you are activating and your internet speed, can take up to a minute.
Yes, an initial internet connection is required to access the portal and activate the eSIM. Use Wifi or another mobile network during setup.
No, there is no app for Bcengi. You manage your account and data usage through our online portal.
Log in to your account at travel.bcengi.com, go to your eSIM detail page, and click eSIM QR & Info. Your QR code will be displayed — you can scan it from another device or screenshot it.
If your device doesn't support eSIM, we'll help with a full refund as long as the eSIM was never activated. Most phones from 2019 onward support eSIM — check the full list at bcengi.com/travelpass/esim-compatibility before purchasing.
Yes. Your phone must be carrier-unlocked to use a third-party eSIM like Bcengi. If your phone was purchased through a carrier on a contract, contact them to confirm it's unlocked before purchasing.
Yes — and we recommend it. Install your eSIM while you still have WiFi at home. It won't use any data until you arrive at your destination and enable it. This way you're ready to connect the moment you land.
An eSIM is an embedded SIM card that is built into a device, allowing users to activate a cellular plan without a physical SIM card via QR code. You can read about this in a lot more details in our Travel eSIM Guide
Most modern smartphones, tablets, and wearables support eSIMs. Check your esim device compatibility here https://www.bcengi.com/travelpass/esim-compatibility
An eSIM connects a device to a cellular network by remotely downloading a profile from a carrier, eliminating the need for a physical SIM card. You can read about this in a lot more details in our Travel eSIM Guide
eSIMs offer flexibility, allowing multiple profiles on one device, seamless switching between carriers, and eliminating the need to swap SIM cards when traveling.
An eSIM is embedded and can store multiple profiles, while a regular SIM is a removable card limited to one carrier profile at a time.
No, Bcengi eSIM works in over 200 countries without the need for reinstalling when crossing borders.
With Bcengi, you are charged based on actual data consumption at country-specific rates. While prices are shown per GB, usage is metered and billed per kilobyte (KB). For example, if you use 25 MB of data, you are charged only for those 25 MB - not a full gigabyte.
Each eSIM is linked to a single device, but you can purchase additional eSIMs for other devices.
Yes, the pay-as-you-go model with no data expiry makes it ideal for short trips, as you only pay for what you use. Learn more about our pay-as-you-go model.
Bcengi is compatible with most eSIM-enabled devices. Check your device esim compatibility here https://www.bcengi.com/travelpass/esim-compatibility
Bcengi offers coverage in over 200 countries, providing extensive global reach. You can review all the counties and their prices here https://www.bcengi.com/travelpass/pricing
Bcengi is a data-only service, so your existing phone number will remain functional if set up correctly with your carrier, on another eSIM.
Yes, with our competitive per-GB pricing, Bcengi offers more cost-effective data usage compared to traditional roaming.
Yes. 5G support depends on the region and network availability.
No, Bcengi operates on a pay-as-you-go model where you pay for the data you use.
Prices vary per country based on local carrier agreements, and you are charged according to the rates in each location, as listed on our website at https://www.bcengi.com/travelpass/pricing
Yes, using eSIM technology like Bcengi reduces physical waste and supports sustainability.
Currently, Bcengi is a data-only service and does not support voice or SMS services.
Yes. Hotspot and tethering are fully supported at no extra charge. Your travel partner, laptop, or tablet can connect to your phone's hotspot and use your Bcengi data.
Each family member needs their own eSIM, but you can manage multiple eSIMs from one account, transfer balance between them, and set daily refill limits for kids. You can also share data via your phone's hotspot at no extra charge.
No, your data balance with Bcengi does not expire. Use it until it's fully consumed.
You can monitor your data usage via our online portal at https://travel.bcengi.com, which provides 1-hour delayed tracking of your consumption.
Your account is setup to refill the balance automatically. You can always top up manually, anytime through our online portal as well.
Data usage is updated every hour on Bcengi portal.
Data usage is measured in gigabytes (GB), but charges are calculated per kilobyte (KB), not per GB, based on your actual consumption in each country. For example, if you use 12.3 MB of data, you are billed only for that 12.3 MB - not a full gigabyte.
Bcengi does not have “unused data.” We use a pay-as-you-go balance that never expires, so any remaining balance stays on your account and can be used anytime. Once an eSIM is installed and used, purchases are non-refundable. See our Terms of Service: https://www.bcengi.com/legal/terms-of-service
Log in at travel.bcengi.com, go to your eSIM detail page, and toggle Balance Auto Refill on or off. When enabled, your balance automatically tops up when it gets low — so you never run out mid-trip.
Your eSIM will pause until you add more funds. You can top up anytime at travel.bcengi.com — even from a WiFi connection. To avoid this, enable auto-refill so your balance tops up automatically when it gets low.
Support is available 24/7 through chat in our portal and via email at support@bcengi.com
Try scanning the QR code again and make sure you have internet when you are activating. If the problem persists, contact customer support for help via chat in our portal or email us at support@bcengi.com
Yes, our support team is accessible worldwide 24/7 through chat on our portal and via support@bcengi.com email.
eSIMs can't be directly moved between devices, but your balance is safe — it's tied to your account, not the eSIM.
Contact support at support@bcengi.com with your account email and new device info. We'll release the old profile and send you a new QR code to install on your new phone.
For Android devices, set the APN to globaldata (no username, no password). iPhones usually configure this automatically.
Android / Samsung: Settings → Network & Internet → SIMs → Bcengi → Access Point Names → add new APN: globaldata
Data roaming must be ON for the Bcengi eSIM line.
iPhone: Settings → Cellular → Bcengi line → Data Roaming → ON
Android / Samsung: Settings → Connections → Mobile Networks → Data Roaming → ON
This is the #1 reason eSIMs don't connect after landing.
Bcengi TravelPass keeps you connected worldwide with one reusable eSIM - no expirations, no wasted data.
Settings
English
USD
Bcengi TravelPass keeps you connected worldwide with one reusable eSIM - no expirations, no wasted data.
Settings
English
USD