Personal Travel
Personal Travel
Resources: FAQ
What is Bcengi?
Bcengi is a pay-as-you-go eSIM service that provides global coverage in 200+ countries, allowing travelers to pay only for the data they use.
Where can I read reviews?
You can read an overview of user feedback, common questions, and how the service works on our Bcengi Reviews page.
If you prefer to just read third-party reviews, they’re available on Trustpilot at https://www.trustpilot.com/review/bcengi.com
How do I purchase Bcengi?
You can purchase Bcengi by visiting our portal online at https://travel.bcengi.com and following the steps to register and select your desired balance.
Is there a charge for activating my Bcengi eSIM?
There is no charge for activating your Bcengi eSIM. You only pay for data usage.
How quickly can I activate my Bcengi eSIM?
Activation takes usually 5-10 seconds. In some cases, depending on where you are activating and your internet speed, can take up to a minute.
Do I need an internet connection to set up Bcengi?
Yes, an initial internet connection is required to access the portal and activate the eSIM. Use Wifi or another mobile network during setup.
Is there a Bcengi app for my mobile device?
No, there is no app for Bcengi. You manage your account and data usage through our online portal.
What is an eSIM?
An eSIM is an embedded SIM card that is built into a device, allowing users to activate a cellular plan without a physical SIM card via QR code. You can read about this in a lot more details in our Travel eSIM Guide
What devices support eSIMs?
Most modern smartphones, tablets, and wearables support eSIMs. Check your esim device compatibility here https://www.bcengi.com/travelpass/esim-compatibility
How does an eSIM work?
An eSIM connects a device to a cellular network by remotely downloading a profile from a carrier, eliminating the need for a physical SIM card. You can read about this in a lot more details in our Travel eSIM Guide
What are the advantages of using an eSIM?
eSIMs offer flexibility, allowing multiple profiles on one device, seamless switching between carriers, and eliminating the need to swap SIM cards when traveling.
What is the difference between an eSIM and a regular SIM?
An eSIM is embedded and can store multiple profiles, while a regular SIM is a removable card limited to one carrier profile at a time.
Do I need to reinstall Bcengi eSIM for each country I visit?
No, Bcengi eSIM works in over 200 countries without the need for reinstalling when crossing borders.
How does Bcengi's pay-as-you-go model work?
With Bcengi, you are charged based on actual data consumption at country-specific rates. While prices are shown per GB, usage is metered and billed per kilobyte (KB). For example, if you use 25 MB of data, you are charged only for those 25 MB - not a full gigabyte.
Can I use Bcengi on multiple devices?
Each eSIM is linked to a single device, but you can purchase additional eSIMs for other devices.
Is Bcengi suitable for short trips?
Yes, the pay-as-you-go model with no data expiry makes it ideal for short trips, as you only pay for what you use. Learn more about our pay-as-you-go model.
What devices are compatible with Bcengi eSIM?
Bcengi is compatible with most eSIM-enabled devices. Check your device esim compatibility here https://www.bcengi.com/travelpass/esim-compatibility
Will Bcengi work in all countries?
Bcengi offers coverage in over 200 countries, providing extensive global reach. You can review all the counties and their prices here https://www.bcengi.com/travelpass/pricing
Can I continue using my phone number with Bcengi?
Bcengi is a data-only service, so your existing phone number will remain functional if set up correctly with your carrier, on another eSIM.
Is Bcengi more affordable than traditional roaming?
Yes, with our competitive per-GB pricing, Bcengi offers more cost-effective data usage compared to traditional roaming.
Does Bcengi support 5G networks?
Yes. 5G support depends on the region and network availability.
Does Bcengi offer unlimited data plans?
No, Bcengi operates on a pay-as-you-go model where you pay for the data you use.
How does Bcengi handle country-specific pricing?
Prices vary per country based on local carrier agreements, and you are charged according to the rates in each location, as listed on our website at https://www.bcengi.com/travelpass/pricing
Is Bcengi eco-friendly compared to physical SIM cards?
Yes, using eSIM technology like Bcengi reduces physical waste and supports sustainability.
Does Bcengi provide voice and SMS services?
Currently, Bcengi is a data-only service and does not support voice or SMS services.
Does Bcengi data balance expire?
No, your data balance with Bcengi does not expire. Use it until it's fully consumed.
How do I monitor my data usage with Bcengi?
You can monitor your data usage via our online portal at https://travel.bcengi.com, which provides 1-hour delayed tracking of your consumption.
Do I need to top up my Bcengi account manually?
Your account is setup to refill the balance automatically. You can always top up manually, anytime through our online portal as well.
How often is the data usage updated in Bcengi portal?
Data usage is updated every hour on Bcengi portal.
How is data usage calculated with Bcengi?
Data usage is measured in gigabytes (GB), but charges are calculated per kilobyte (KB), not per GB, based on your actual consumption in each country. For example, if you use 12.3 MB of data, you are billed only for that 12.3 MB - not a full gigabyte.
What is the refund policy for unused Bcengi data?
Bcengi does not have “unused data.” We use a pay-as-you-go balance that never expires, so any remaining balance stays on your account and can be used anytime. Once an eSIM is installed and used, purchases are non-refundable. See our Terms of Service: https://www.bcengi.com/legal/terms-of-service
What should I do if my Bcengi connection is not working in a country?
How do I get support for Bcengi?
Support is available 24/7 through chat in our portal and via email at support@bcengi.com
What should I do if I encounter an error during Bcengi activation?
Try scanning the QR code again and make sure you have internet when you are activating. If the problem persists, contact customer support for help via chat in our portal or email us at support@bcengi.com
Can Bcengi support be contacted internationally?
Yes, our support team is accessible worldwide 24/7 through chat on our portal and via support@bcengi.com email.
Bcengi TravelPass keeps you connected worldwide with one reusable eSIM - no expirations, no wasted data.
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Bcengi TravelPass keeps you connected worldwide with one reusable eSIM - no expirations, no wasted data.
Settings
English
USD