QR Code Not Working: Common Causes and Fixes
If your eSIM QR code will not scan or shows an error, do not worry: your balance and account are safe. The QR code is just the delivery method for your eSIM profile.
Cause 1: QR Code Already Used
Each QR code can only be used once. If you already scanned it on a device, the code is consumed. To reinstall:
- Log in at travel.bcengi.com or open the Bcengi app
- Go to your eSIM detail page
- Click eSIM QR & Info to get a fresh code
Cause 2: No Internet Connection
Your phone needs an active internet connection (WiFi or mobile data) to download the eSIM profile after scanning. Make sure you are connected to WiFi before scanning.
Cause 3: Camera Cannot Read the Code
- Ensure good lighting on the QR code
- Hold your phone steady about 6-8 inches from the code
- If the code is on a screen, increase the screen brightness
- Try using the manual entry method instead. Your portal has the SM-DP+ address and activation code you can type in
Cause 4: Device Not Compatible or Locked
If you see an error during installation (not during scanning), your device may not support eSIM or may be carrier-locked.
Cause 5: Maximum eSIM Profiles Reached
Phones have a limit on stored eSIM profiles (typically 5-10 depending on the model). If you have hit the limit:
- Go to your cellular settings and delete old eSIM profiles you no longer use
- Then try scanning the QR code again
Get a New QR Code
If none of the above works, contact support@bcengi.com. The team can release your eSIM profile and issue a new activation code. Your balance stays on your account and is never lost.
Bcengi TravelPass is a pay-as-you-go eSIM: you only pay for data you use, with no bundles, no expiry, and no contracts. One eSIM works in 200+ countries.
Ready to stay connected on your next trip? Get your Bcengi eSIM at bcengi.com. Set up in minutes, pay only for what you use.
