eSIM Refund Policy
Here is Bcengi's refund policy in plain terms. We aim to be fair and transparent.
The Key Point: Balance Never Expires
Unlike data bundles that expire in 7 or 30 days, your Bcengi balance never expires. So there is no "unused data" to refund — your balance is always available for your next trip, whether that is next week or next year.
When Refunds Are Available
- eSIM never installed: If you purchased but never scanned the QR code or installed the eSIM, a full refund is available
- Device not compatible: If your device does not support eSIM and the eSIM was never used, a refund is available
- Technical issue on our end: If a problem on Bcengi's side prevented you from using the service
When Refunds Are Not Available
- eSIM installed and used: Once you have installed and used data, the purchase is non-refundable
- Remaining balance: Since balance never expires, remaining balance is not refundable
- Changed travel plans: Your balance stays on your account for any future trip
How to Request a Refund
- Email support@bcengi.com
- Include your account email and the reason for the request
- The support team will review your case and respond promptly
Disputes and Chargebacks
If you see a charge you do not recognize, contact us at support@bcengi.com before filing a chargeback with your bank. We can usually resolve issues faster than the bank dispute process.
Bcengi TravelPass is a pay-as-you-go eSIM — you only pay for data you use, with no bundles, no expiry, and no contracts. One eSIM works in 200+ countries.
Ready to stay connected on your next trip? Get your Bcengi eSIM at bcengi.com — set up in minutes, pay only for what you use.
