eSIM Refund Policy
Here is Bcengi's refund policy in plain terms. We aim to be fair and transparent.
The Key Point: Balance Never Expires
Unlike data bundles that expire in 7 or 30 days, your Bcengi balance never expires. So there is no "unused data" to refund. Your balance is always available for your next trip, whether that is next week or next year.
When Refunds Are Available
- eSIM never installed: If you purchased but never scanned the QR code or installed the eSIM, a full refund is available
- Device not compatible: If your device does not support eSIM and the eSIM was never used, a refund is available
- Technical issue on our end: If a problem on Bcengi's side prevented you from using the service
When Refunds Are Not Available
- eSIM installed and used: Once you have installed and used data, the purchase is non-refundable
- Remaining balance: Since balance never expires, remaining balance is not refundable
- Changed travel plans: Your balance stays on your account for any future trip
How to Request a Refund
- Email support@bcengi.com
- Include your account email and the reason for the request
- The support team will review your case and respond promptly
Disputes and Chargebacks
If you see a charge you do not recognize, contact us at support@bcengi.com before filing a chargeback with your bank. We can usually resolve issues faster than the bank dispute process.
Bcengi TravelPass is a pay-as-you-go eSIM: you only pay for data you use, with no bundles, no expiry, and no contracts. One eSIM works in 200+ countries.
Ready to stay connected on your next trip? Get your Bcengi eSIM at bcengi.com. Set up in minutes, pay only for what you use.
