eSIM Was Working But Now Has No Data
If your eSIM was working and suddenly stopped, the issue is almost always one of these three things: balance ran out, a setting changed, or the network switched.
Check 1: Balance
The most common reason an eSIM stops working mid-trip is running out of balance.
- Log in at travel.bcengi.com or open the Bcengi app and check your balance
- If your balance is $0, add funds or enable Auto-Refill
- If Auto-Refill is on but your card was declined, update your payment method
Bcengi TravelPass is pay as you go: you only pay for the data you use. When your balance hits zero, the eSIM disconnects until you add more funds.
Check 2: Settings Changed
Software updates, accidental taps, or connecting to WiFi can sometimes reset your cellular settings.
- Verify Data Roaming is still ON for the Bcengi line
- Verify Bcengi is still selected as your data line
- Check that the eSIM line is still enabled (not toggled off)
Check 3: Network Switch (New Country or City)
If you crossed a border or moved to a different area, your eSIM may need to register on a new network.
- Toggle Airplane Mode on, wait 15 seconds, then off
- Wait 1-2 minutes for the new network to connect
- If still not connecting, restart your phone
Check 4: SIM Conflict
If you have a physical SIM that was recently enabled or changed:
- Make sure Bcengi is set as your data SIM
- Try temporarily disabling your physical SIM to test if the eSIM connects on its own
Check 5: 5G Issues
In some areas, 5G coverage is spotty. Try switching to 4G/LTE:
- iPhone: Settings → Cellular → [Bcengi line] → Voice & Data → select LTE
- Android: Settings → Network & Internet → SIMs → [Bcengi] → Preferred network type → 4G/LTE
If none of these work, contact support@bcengi.com with your location and device model.
Ready to stay connected on your next trip? Get your Bcengi eSIM at bcengi.com. Set up in minutes, pay only for what you use.
