How to Reinstall eSIM After Phone Reset

Reinstall Your eSIM After a Phone Reset

If you factory reset your phone or restored from a backup, your eSIM profile may have been removed. The good news: your balance is tied to your account, not the eSIM profile. Reinstalling takes just a few minutes.

Step 1: Check if the eSIM Survived the Reset

• iPhone: Go to Settings → Cellular. If your Bcengi line is still listed, it survived. Just enable it and check Data Roaming.
• Android: Go to Settings → Network & Internet → SIMs and look for the Bcengi eSIM.

If the eSIM is no longer listed, proceed to Step 2.

Step 2: Get Your QR Code

1. Log in at travel.bcengi.com or open the Bcengi app
2. Go to your eSIM detail page
3. Click eSIM QR & Info
4. Scan the QR code to reinstall

Step 3: Configure Settings

1. Enable Data Roaming on the Bcengi line
2. Set Bcengi as your data line
3. Android: Verify APN is set to globaldata

If the QR Code Does Not Work

After a reset, the old eSIM profile may need to be released before a new one can be issued. Contact support@bcengi.com. The team will release the old profile and provide a fresh activation code. This usually takes just a few minutes.

Bcengi TravelPass is a pay-as-you-go eSIM: you only pay for data you use, with no bundles, no expiry, and no contracts. One eSIM works in 200+ countries.

Ready to stay connected on your next trip? Get your Bcengi eSIM at bcengi.com. Set up in minutes, pay only for what you use.