Transfer Your eSIM to a New Phone
When you get a new phone, your Bcengi eSIM needs to be transferred. Your balance is tied to your account, not to the eSIM profile, so no money is ever lost during a transfer.
How It Works
An eSIM profile is tied to one device at a time. Transferring requires our support team to issue a new eSIM profile for your new phone. Your balance, usage history, and account settings remain unchanged.
Step 1: Request a New eSIM From Support
Before doing anything on your phones, contact support to initiate the transfer. Email support@bcengi.com with:
- Your account email
- Your new phone model (e.g., iPhone 16 Pro, Samsung Galaxy S25)
- A brief note: "eSIM transfer to new device"
Our team will issue a new eSIM profile and send you a new QR code, usually within one business day.
Step 2: Install the New eSIM on Your New Phone
- Make sure your new phone is eSIM-compatible and carrier-unlocked
- Connect to Wi-Fi
- Scan the QR code we sent
- Enable Data Roaming and set Bcengi as your data line
- Android: Set APN to globaldata if needed
Step 3: Remove the Old eSIM From Your Previous Phone
Once the new eSIM is working on your new phone, remove the old profile from your previous phone to keep things tidy.
iPhone
- Go to Settings → Cellular
- Tap on your Bcengi eSIM line
- Tap Remove eSIM (or Delete eSIM)
- Confirm removal
Android / Samsung
- Go to Settings → Network & Internet → SIMs (Samsung: Connections → SIM Manager)
- Select the Bcengi eSIM
- Tap Delete or Remove
- Confirm
Bcengi TravelPass is a pay-as-you-go eSIM — you only pay for data you use, with no bundles, no expiry, and no contracts. One eSIM works in 200+ countries.
Ready to stay connected on your next trip? Get your Bcengi eSIM at bcengi.com — set up in minutes, pay only for what you use.
