App: Bcengi eSIM
Developer: Dejitech, Inc. dba Bcengi
Last updated: 2026-07-30

This page explains how to delete your Bcengi account, what is deleted and what we keep. It applies to the Bcengi eSIM app on iPhone and Android. The steps are the same on both.

1. Delete Your Account in the App

Open the Bcengi eSIM app and go to Profile, then Account, then Profile Info. Scroll to the bottom of Profile Info and tap Delete Account, the red text below Save.

A confirmation sheet opens and lists what you will lose:

• All active lines will be permanently deleted.
• All saved payment cards will be removed.
• Your loyalty points and tier will be lost.
• Remaining balance will not be refunded.

To continue, type the word delete in the field, then tap Delete Account. Deletion is permanent and cannot be undone.

2. Delete Your Account by Email

If you cannot open the app, email privacy@bcengi.com from the email address on your account and ask us to delete it. We verify that the request came from you, and we complete verified deletion requests within 30 days.

3. What Is Deleted

• Your login identity is irreversibly detached. Your email address is replaced with a placeholder and any Google or Apple sign-in link is removed, so the account can never be signed into or recovered.
• Your personal details are erased or anonymized, including your name, profile information, address, saved travel assistance data and referral attribution data.
• Your active eSIM lines are deactivated and stop working.
• Your saved payment methods are removed.
• Your loyalty points and tier status are lost.
• Any remaining account balance is forfeited and is not refunded, except where a refund is required by law. Use or move your balance before you delete your account.
• Your session is ended and the app signs you out.

4. What We Keep, and For How Long

We keep transaction, invoice and tax records, and records we are required to retain under telecommunications and anti-fraud rules, for the periods that tax, accounting, telecommunications and anti-fraud law require, typically several years, after which they are deleted or fully anonymized. Those records are stripped of identifying information and are no longer linked to you as an identified person.

We also keep anonymized, aggregated usage statistics that cannot be traced back to you. These may be kept indefinitely.

Nothing we keep can be used to sign in to or restore your account.

5. Deleting One Line Instead of Your Account

If you only want to remove one eSIM or one line rather than your whole account, you can do that in the app without deleting your account.

6. Questions

Email privacy@bcengi.com. For the full detail of what we collect and how long we keep it, see our Privacy Policy.