eSIM 退款政策 — 适用范围

eSIM 退款政策

以下是 Bcengi 退款政策的简明说明。我们致力于公平透明地处理每一笔业务。

核心要点：余额永不过期

与 7 天或 30 天到期的流量套餐不同，您的 Bcengi 余额永不过期。因此不存在"未使用流量"需要退款的情况——您的余额随时可用于下一次出行，无论是下周还是明年。

可申请退款的情形

eSIM 从未安装：如果您已购买但从未扫描二维码或安装 eSIM，可申请全额退款
设备不兼容：如果您的设备不支持 eSIM 且从未使用过，可申请退款
我方技术故障：如果由于 Bcengi 方面的问题导致您无法正常使用服务

不可申请退款的情形

eSIM 已安装并使用：一旦安装并使用了流量，该购买订单不予退款
剩余余额：由于余额永不过期，剩余余额不支持退款
行程变更：您的余额将保留在账户中，可用于任何未来的出行

如何申请退款

发送邮件至 support@bcengi.com
请注明您的账户邮箱及申请退款的原因
客服团队将审核您的案例并及时回复

争议与退单

如果您发现不认识的扣款记录，请在向银行提起退单争议之前，先通过 support@bcengi.com 联系我们。通常情况下，我们能比银行争议流程更快地解决问题。

Bcengi TravelPass 是一款按用量计费的 eSIM——您只需为实际使用的流量付费，无套餐限制、无有效期、无合同约束，一张 eSIM 覆盖全球 200 多个国家和地区。

准备好在下次旅行中保持畅联了吗？ 前往 bcengi.com 获取您的 Bcengi eSIM——几分钟即可完成设置，按需付费，简单便捷。

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Stay connected in 200+ countries with one reusable eSIM that never expires. No bundles, no wasted data—just simple pay-as-you-go rates wherever you go.

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About Bcengi

Bcengi is a global eSIM connectivity platform built around one simple idea: connectivity should behave like a utility, not a disposable product. Instead of expiring bundles or daily roaming fees, Bcengi provides a reusable, pay-as-you-go eSIM that works across countries and trips, charging only for what’s used.

For individuals, Bcengi TravelPass delivers seamless global connectivity with a single eSIM that never expires. Travelers install once, reuse it across 200+ countries, and avoid guessing how much data they’ll need or wasting unused balances. Learn More about TravelPass

For organizations, Bcengi WorkPass extends the same foundation to enterprise travel. Businesses can provision eSIMs instantly, centralize billing, and apply usage policies and budgets—turning roaming from an unmanaged expense into a controlled resource. Learn More about WorkPass

For resellers, Bcengi AgentPass lets travel agencies and distribution partners resell global eSIM connectivity under their own brand, with flexible pricing and simple distribution tools. Learn more about AgentPass.

For partners and affiliates, Bcengi’s Affiliate Program enables publishers, creators, and platforms to earn recurring commissions by referring users to Bcengi’s global eSIM services. Learn more about the Affiliate Program.